Dennis was great
First United Methodist Church - Michael Blackburn
Lower your prices.
Selection, professionalism of estimator and installers, quality of work
Very comfortable working with Dennis.
Quick response and follow-thru in meeting my flooring needs. The representative, Dennis, listened and did not try to up-sell me: but identified my goals and presented flooring options to meet them. Job was completed on time, on budget and installation looks good. Affordable carpet with cushy padding. This project was part of a move-in to a new home during which time I thought a treasured item may have fallen to the floor and inadvertently been carpeted over. I was resigned to its fate: but, as unlikely as this sounds, Dennis offered to return to my home to press the carpet to see if the item could be located. Now that is exceptional customer service! Needless to say, I found the item safely tucked in a closet. (OK... you might have done the same thing after three moves in a year.) Will call them again when I'm ready for the next project.
We were remodeling our bathroom and the schedule depended on getting the shower installed. FCI called us a week before the work was scheduled to ensure there were no delays. Everything was done on time and the product looks great in our bathroom and kitchen. Thank you.
I was limited on what I could choose due to the fact that it was an insurance claim but was very pleased with the product I did choose and the service I received.
We liked Dennis and his approach We like the carpet
the service was good and you arrived on time, performed the work with good craftsmanship, and my discussions with Dennis were always professional and the responses were always prompt. I don't have a good sense of the pricing but thought it a bit high, it might be in line but in my dealings with other such establishments in other regions it on the high end. I would use the firm again but may negotiate a bit more vigorously.